+254 721 401 681 info@mianosoftwaresolutions.co.ke
Mon-Fri 8AM-6PM EAT WhatsApp
Home About Us Custom Software Website Development Mobile Apps Tally ERP Hub eTIMS Integration Kenya M-Pesa Integration SEO & Marketing Cloud & DevOps Cybersecurity Pricing Portfolio Blog Careers Contact
WhatsApp Us
HomeServicesAnnual Maintenance Contracts Kenya

Annual Maintenance Contracts (AMC)

SLA-backed Annual Maintenance Contracts keeping your software, website and Tally ERP running at peak performance all year — with defined response times and dedicated support.

WhatsApp
What We Deliver

Annual Maintenance Contracts (AMC)

SLA-defined response times: Critical 2hrs, High 4hrs, Medium 8hrs

Dedicated account manager and named technical support engineer

Monthly health checks, software updates and security patch management

Unlimited support tickets via WhatsApp, email and phone

Quarterly on-site visits for hands-on system reviews and staff training

Annual system audit report with recommendations for the year ahead

Annual Maintenance Contracts (AMC)
FAQ

Frequently Asked Questions

What is an Annual Maintenance Contract?
An AMC is a fixed-price annual agreement covering ongoing technical support, updates, monitoring and maintenance. It gives you predictable IT costs and guaranteed response times throughout the year.
What response times do you guarantee?
Our standard SLA: Critical (system down) 2 hours. High (major function affected) 4 hours. Medium (partial impact) 8 business hours. Low (minor issues) 2 business days.
Can I get an AMC for a system built by another company?
Yes. We conduct a technical assessment before onboarding. If we identify any risks or issues, we disclose them upfront and clearly before committing to the contract terms.

Ready to Get Started?

Book a free consultation. No obligation — just honest advice about your requirements.

WhatsApp