Last updated: January 2025
Miano Software Solutions ('we', 'us', or 'our') is committed to protecting your personal data in accordance with the Kenya Data Protection Act 2019 and the requirements of the Office of the Data Protection Commissioner (ODPC). This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage our services.
We collect: (a) Contact information you provide — name, email, phone number and company name when you fill in forms on our website. (b) Technical data — IP address, browser type, pages visited and time spent, collected automatically via analytics tools. (c) Communications — emails, WhatsApp messages and call records when you contact us. (d) Project data — information you share with us during the course of delivering our services.
We use your personal data to: respond to enquiries and provide the services you have requested; send relevant service updates and newsletters (with your consent); improve our website and service quality; comply with legal and regulatory obligations under Kenyan law; prevent fraud and ensure the security of our systems.
We process your data based on: your consent (for newsletters and marketing communications); contractual necessity (to deliver the services you have engaged us for); legal obligation (to comply with KRA, ODPC and other regulatory requirements); and our legitimate interests in operating and improving our business.
We do not sell your personal data. We may share your data with: trusted third-party service providers who assist in delivering our services (under strict data processing agreements); regulatory authorities such as KRA or ODPC when required by law; and professional advisors such as lawyers and accountants under confidentiality obligations.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is typically retained for 7 years for accounting and legal purposes. You may request deletion of your personal data subject to applicable legal requirements.
Under Kenya's Data Protection Act 2019, you have the right to: access your personal data we hold; correct inaccurate data; request erasure of your data (right to be forgotten); object to processing of your data; data portability; lodge a complaint with the ODPC. To exercise these rights, contact us at info@mianosoftwaresolutions.co.ke.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL encryption, access controls, audit logging and regular security assessments.
For privacy-related enquiries, contact our Data Protection Officer at info@mianosoftwaresolutions.co.ke or +254 721 401 681.